Handling of Customer Information

Customer database information should be stored in the Leading2Lean data center environment and should not be stored on Leading2Lean Employee laptops except for the following limited circumstances:

Risk Assessment and Management

Vulnerability scanning and risk assessments should be performed at least quarterly. Results are to be presented to Leading2Lean management for review and for further action. Based on the results, independent testing and audits may be initiated.

Data Classification, Integrity, & Confidentiality

Access to data stored in Leading2Lean system shall be protected by individual username and password. By default all customer data is deemed confidential and will be treated as such. Data integrity shall be maintained through application controls at the application and database layers. Customer backups will under go periodic restores to ensure the integrity and usability of the data. Customer data being used outside of the Leading2Lean data center environment in the use cases listed above, should be encrypted if requested by the customer.

For more information see our Data Classification Policy.

Employee Security


All Leading2Lean employees must review the company security procedures upon hire and annually. Employee training will be tracked and documented.

Access & Authentication

Leading2Lean Production Service and Physical Data Center Security

Security in the Leading2Lean production data center environment is critical to our success. The following security production security policies must be observed.
  1. All production databases must be backed up on a daily basis in a secure manner.
  2. Backups must be test restored on a periodic basis.
  3. All production servers must be secure with individual user names and passwords with IP address banning on multiple failed log in attempts.
  4. Only production-qualified employees with applicable job assignments will be given access to the production environment.
  5. Security patches will be tested, implemented, and monitored to ensure production stability and security.
  6. Change management and testing procedures will be followed.
  7. Customer data will be segregated to ensure confidentiality.
  8. Firewalls will be used at the network and server levels.
  9. Security alerts will be monitored and responded to 7x24x365 with formal incident response produces followed in the event of an incident.

Additional Information

Read more about Pysical Data Center Security.
Read more about Security and Reliability.